faq

Our Response to COVID-19

We understand you may be looking for more information about how to care for your pet during this time. Here are a few answers to some of the common questions we're seeing.


Can my dog catch coronavirus?

There is no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. Coronaviruses tend to be species specific, i.e., dogs and cats have their own version of the virus and are not affected by human viruses.


Do you recommend my pet wear a mask?

There’s no scientific evidence that masks protect pets from infectious diseases or air pollutants. Pets’ faces are more varied than human faces so a mask is unlikely to fit properly. Also, we can't explain to pets why we are putting something on their face so they may get scared.


Is there a risk my pet could get coronavirus from your food?

Please be assured that the current coronavirus outbreak does not pose a food safety risk to humans or pets, either through packaging or the food itself. The processing conditions involved in the production of our food products are sufficient to destroy the virus.


What's the best way to protect my pet from getting coronavirus?

There's no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. We recommend:
- thorough hand-washing
- keeping pets away from anyone infected
- confining pets if they've been around someone infected


Are the locations where you source your ingredients from safe for pets to eat?

We source ingredients from many regions around the world, and only use high-quality ingredients that meet local laws as well as our own high standards. The processing conditions involved in the production of our food products are sufficient to destroy the virus.


Are you going to run out of food?

We’re seeing a higher demand for our products, so we are working closely with our manufacturing teams to increase production to make sure we can continue feeding pets.


I can't get my usual food. Is it OK for me to switch diet?

Yes! Ideally, choose a similar food (dry or wet) and slowly incorporate small amounts of the new food over the course of one week to ensure that a sudden change does not cause a dietary upset.


Can I still take care of my pet if I am sick?

When possible, have another member of your household care for your animals while you are sick. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask.